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TRND Hub™

The owner tools behind every TRND-Site™.

One dashboard for customers, bookings, payments, offers and follow-up, built once and configured for your business type. Shipped, live and running real businesses today.

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What it is

What is the TRND Hub™?

The TRND Hub™ is the owner-facing business system behind a TRND-Site™. The site helps customers take action. The Hub helps the owner manage that action: who the customer is, what they asked for, what they paid, when they were last heard from, and what the next follow-up is.

It is built once as one product and configured per business, never rebuilt from scratch. Your workspace carries your branding, and the tools inside it are the same ones AutoTRND uses to run your growth work, so the report you read is the system itself rather than a summary of it.

Live

One customer record

Leads, contacts, bookings, invoices, payments, reviews and every follow-up on one timeline.

Live

Booking calendar

Customers book from the TRND-Site™; the appointment lands on the record.

Live

Invoices and payments

Through your own Stripe account. AutoTRND never touches your money.

Live

The offer program

First-time offer, returning-customer offer, referral reward and monthly giveaway in one program.

Live

The pipeline

Stages configured for your business type. At every stage the Hub asks whether a customer has gone cold.

Live

Review requests and replies

Asked at the right moment, answered in your voice.

Live

The Growth tab

The monthly report, live. What changed, measured rather than promised.

Live

Your own workspace

Your branding, your data, separated from every other business by row-level security.

(included — rolling out)

A business phone number with calls and texts

Missed-call text-back will reply automatically and create a follow-up. Every call and text will land on the customer’s timeline.

(included — rolling out)

Social posting across every platform

Post everywhere from one screen.

(included — rolling out)

An ads manager

Campaigns across Meta, Google, TikTok, LinkedIn and more in one place, with ad-form leads going straight into your customer list. Running campaigns is a separate service AutoTRND does not sell yet.

Product truth

Is the TRND Hub™ available now?

Yes. The TRND Hub™ shipped in August 2026 and has been running real businesses since. It is multi-tenant: each business gets its own workspace, its own branding and its own data, and no workspace can see another. That separation is enforced in the database itself and checked by an automated security suite that tries to read across workspaces and fails.

Three features are included in every package signed from now on and are still being finished: a business phone number with calls and texts, social posting across every platform, and an ads manager. They are labelled (included — rolling out) wherever they appear, and the label comes down as each one lands. Every client signed from here is owed all three.

The ads manager is a tool, included in the Hub — every campaign in one place. Running the campaigns is a service AutoTRND does not sell yet.

The real value

What does the offer program actually do?

First-time offerReturning-customer offerReferral rewardMonthly giveaway

The Hub's real value is not that it is a CRM. It is the offer program: a first-time offer, a returning-customer offer, a referral reward and a monthly giveaway, written and run for you. Almost no local business runs a retention program consistently, and every platform that could sells the owner a tool and walks away.

The pipeline stages come from those offers, configured per business type. Every stage asks the same question: Has this customer gone cold at this stage for X days? That is what the Hub's workflow engine does, all day, for every customer on the list.

From stage to next action

A pipeline built around how customers buy.

These examples use the triggers in each business-type offer. Where a timer or action is not specified, it stays explicit rather than becoming a promise of automation.

Service

  1. 01

    Quoted

    When: No answer after a week.

    Next: Send a quote follow-up.

  2. 02

    Booked

    When: A cold threshold is not specified here.

    Next: Booking-stage follow-up is configured for the business; no default action is promised here.

  3. 03

    Performed

    When: The last job was months ago.

    Next: Send the returning-customer offer. Happy customers are asked for a review and offered the referral reward.

  4. 04

    Invoiced

    When: An invoice-stage threshold is not specified here.

    Next: No invoice-stage automation is specified in this offer.

  5. 05

    Paid

    When: A paid-stage threshold is not specified here.

    Next: No separate paid-stage automation is specified in this offer.

Ecommerce

  1. 01

    First order

    When: The first order is placed; timing follows the product schedule.

    Next: Send the post-purchase offer.

  2. 02

    Post-purchase offer

    When: The next-order timing follows the product, not a universal number of days.

    Next: The returning-customer offer is timed for the second order.

  3. 03

    Repeat

    When: A repeat buyer goes quiet.

    Next: Move into the win-back offer; no universal interval is specified.

  4. 04

    Lapsed

    When: The repeat buyer remains quiet; no separate lapsed-stage timer is specified.

    Next: The same win-back path applies, not an additional promised send.

  5. 05

    Win-back

    When: No post-win-back threshold is specified here.

    Next: No repeat-send or escalation rule is specified in this offer.

Retail

  1. 01

    First-time offer

    When: An unredeemed-code threshold is not specified here.

    Next: The customer redeems the code at the existing register; no reminder cadence is specified.

  2. 02

    Redeemed

    When: The first offer was redeemed, but the customer has not returned in six weeks.

    Next: Send the returning-customer offer.

  3. 03

    Returning

    When: No separate threshold is specified for an active returning customer.

    Next: Happy customers are offered the referral reward and monthly giveaway.

  4. 04

    Lapsed

    When: A regular customer has lapsed; the exact interval depends on the business.

    Next: Send the win-back offer.

  5. 05

    Win-back

    When: No post-win-back threshold is specified here.

    Next: No repeat-send or escalation rule is specified in this offer.

Configured per business type

Which package is the Hub the upgrade to?

01

I book work

Plumbers, contractors, schools and anyone who quotes, schedules and invoices

See the service package → 02

I sell online

Shopify, WooCommerce and custom-cart stores

See the ecommerce package → 03

I run a place people visit

Cafés, barbershops, salons, boutiques, gyms and restaurants

See the retail package →